Legal notice

Company details

Company name: PLURIFIL - PRODUTOS QUÍMICOS LDA
VAT number (NIF/NIPC): PT500691320
Registered office: Rua São Sebastião 8, 2635-448 Rio de Mouro (Sintra), Portugal
Email: geral@plurifil.pt · Phone: +351 219 158 680

Alternative consumer dispute resolution

Under Portuguese Law no. 144/2015 of 8 September, in the event of a consumer dispute, consumers may turn to an Alternative Consumer Dispute Resolution Entity. The up-to-date list of available entities is at www.consumidor.gov.pt.

Complaints Book

Electronic Complaints Book (Portugal) available at www.livroreclamacoes.pt.

---

Quality, Environment and Safety Policy

Plurifil's Mission is to:

·       Produce and market car cleaning and protection products, lubricating oils and fuel additives of the highest quality, with minimal environmental impact and providing the best occupational health and safety conditions for its employees.

·       Market interior and cleaning accessories and equipment for the automotive sector.

·       Ensure end-customer satisfaction through a fast and effective response.

 

Plurifil's Vision is centred:

·       On the customer, prioritising a relationship of trust through the motivation, rigour and commitment of its employees, and encouraging suppliers towards continuous improvement.

 

PLURIFIL is committed to the following guidelines:

·       The economic and financial sustainability and rationality of the company, keeping a close eye on the surrounding market;

·       Meet and exceed the needs of customers and consumers;

·       Ensure compliance with the obligations arising from the standards, legislation and regulations applicable to PLURIFIL;

·       Understand the environmental aspects and minimise the environmental impacts of our activity, promoting the rational use of natural resources, environmental protection and pollution prevention through good environmental practices, namely the correct management of waste;

·       Set objectives for quality, environment and safety in order to continually improve the performance of our Quality, Environment and Safety Management System;

·       Promote awareness and training for our employees and everyone who carries out activities on our behalf;

·       Promote the development of partnerships with suppliers;

·       Check the quality of our products daily in our laboratory, which has a range of measuring equipment.

·       Understand the risks associated with our activity, promoting the elimination of hazards and the reduction of risks by preventing injury and harm to workers' health and safety.

·       Promote better occupational health and safety conditions for employees and fulfil all contractual obligations.

·       Promote worker consultation and participation in matters of Occupational Health and Safety.

·       Provide healthy and safe working conditions to prevent work-related accidents and ill health in work carried out on behalf of Plurifil.

 

Through this Policy, PLURIFIL is committed to continually improving the effectiveness of the Integrated Quality, Environment and Safety Management System, in line with the requirements of the ISO 9001, ISO 14001 and ISO 45001 standards.

Cabra Figa, 3 September 2019

The Management,